Refund Policy
At Striteshop, your satisfaction is our top priority. If something doesn’t go as expected, we’re here to help. Please read our refund policy carefully to understand your rights and how to proceed.
📌 Eligibility for Refunds
We accept refund requests under the following conditions:
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Product arrived with a manufacturing defect;
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Product received is different from what was ordered;
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Order not received within the maximum delivery timeframe (with confirmed loss or delay).
⚠️ Refund requests must be submitted within 7 calendar days of receiving the product, in accordance with consumer protection laws.
🔁 How to Request a Refund
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Send an email to our support team within 7 business days of receiving the product:
✉️ support@striteshop.com -
Include your order number, a clear description of the issue, and photos of the product if applicable.
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Our team will review your request within 3 business days and offer a resolution: refund, reshipment, or store credit.
💸 Refund Method
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Refunds are issued using the same payment method used for the original purchase.
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Credit card payments: Refunds may take up to 2 billing cycles to appear, depending on your bank.
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Pix or bank transfer: The refund will be sent directly to the bank account provided by the customer.
❌ Cases Not Eligible for Refund
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Products damaged due to misuse or improper storage;
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Subjective dissatisfaction (e.g., "I didn’t like the color" or "I changed my mind") outside of the 7-day return period;
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Requests made after the 7-day window following delivery.
✅ Satisfaction Guarantee
If something goes wrong, we’ll make it right. Our commitment is to act with honesty, speed, and respect for our customers.
Striteshop – Safe shopping, guaranteed refunds.